Amazon is letting me down.  I can't believe it! 

I have been a customer with Amazon for 10 years.  I will not share how much money I have spent with them over the years but believe me it is a hefty number. 

UPS has always been the mode of shipment for me when it comes to using Amazon.  I pay a service at the beginning of the year to insure that I get 2 day delivery free for the rest of the year.  It is totally worth. I find UPS to be one of the premier mail services.  The delivery people are courteous and helpful.  They sometimes attempt to deliver more than once during the day.  They come around the same time during the day and evening.  They also attempt a few deliveries over a course a 3 days.  They rule.

Amazon is now taken to using USPS.  Why?  More than likely because it is a less expensive mode of shipping and if you read anything about Amazon these days, they need to increase their margins to effect the profits.  They should consider closing down some of their facilities and streamlining their operations to create a heftier bottom line instead of shafting their customers by changing shippers in mid-steam.

I do not mean to slam the US Postal Service but their shipping sucks, at least in NYC.  If you aren't there at the exact moment they arrive, it goes back to your local Post Office.  Then you have to go to your local Post Office, stand in line for 20 minutes or more, have all the appropriate paperwork to pick it up and they are rude to boot.  Not something I am interested in doing during my day, that is exactly why I use UPS.

So, I just got a package bounced from Amazon because they shipped it USPS to a home that we use during the summer months.  We have PO Boxes.  The PO Boxes don't take UPS and the homes don't take USPS.  Amazon now can't guarantee UPS so I'm screwed.  It is a gamble which they ship me. 

So, do I now move all my  loyalties to Barnes and Noble?  I guess if Amazon doesn't come up with a resolution to this and go back to my good old UPS, I will have to make the move.  I wonder how many other customers will do the same?

I learned over the years that customers are trained from the onset.  Set up the rules from the beginning but attempting to change them later creates a loss of your customer base.  Amazon's success has been their huge customer base.  Now turning that into a profitable business is the challenge.  Looking at the inside of their operation is the most difficult.  Changing how you ship your customers is easy. In the long run the hard decisions pay off, not the easy ones.   Shame on Amazon. 

blog comments powered by Disqus

Joanne Wilson Joanne Wilson loves food, books, and music. She lives in New York City. Her husband Fred and children Jessica, Emily, and Josh are bloggers too. More »

gotham gal updates

RSS    Email updates    Gotham Gal Twitter updates

ask gotham gal

Powered by Formspring.

books of the moment

  • Helen Oyeyemi: Boy, Snow, Bird: A Novel

    Helen Oyeyemi: Boy, Snow, Bird: A Novel
    I wanted to love this book. There are 3 sections. The first one pulled me in but I found that the second and third were not as interesting. A topic worth writing race issues is interesting but the book rambled. Alas.

  • Andrea Portes: Bury This

    Andrea Portes: Bury This
    A 25 year old unsolved town murder inspires a group of college kids to make a documentary around it with the belief that with the tools we have today that it can be solved. The writing is unique. Rapid short sentences that keeps the reader engaged. Super sad story.

  • Susan Minot: Thirty Girls

    Susan Minot: Thirty Girls
    This is based on a true story of a group of young women who were taken by the Kony LRA rebels in Africa while living and studying at a church. We follow a journalist and her experience on reporting about the girls who have survived by escaping. Learning about their traumatic experiences is heartbreaking. How and why this continues to go on in Africa is mind-boggling. I would have preferred Minot to spend more time with those girls than getting inside the journalists head. Regardless I really am glad I read this book. It is an absolutely worthy read.

  • Anna Quindlen: Still Life with Bread Crumbs: A Novel

    Anna Quindlen: Still Life with Bread Crumbs: A Novel
    A simple story about life, love and art. A 60 year old woman still evolving and finding herself. Really enjoyed it.

  • Jean Hanff Korelitz: You Should Have Known

    Jean Hanff Korelitz: You Should Have Known
    This book comes out on March 18th. The book moves fast with lots of twists and turns. A psychiatrist who has just written about how you should have known you were in a bad relationship finds her husband to not be who she thought he was. The perfect beach read.

  • Bill Bryson: One Summer: America, 1927

    Bill Bryson: One Summer: America, 1927
    My sister recommended this book. What happened that summer from baseball to Lindbergh and aviation to Henry Ford, Calvin Coolidge, Hoover, prohibition, Mt Rushmore, talking movies, theater, Al Capone and the first ponzi scheme. A great historic read.

  • Kim Malone Scott: Virtual Love

    Kim Malone Scott: Virtual Love
    Not sure how I stumbled on this book but I am glad that I did. The book is about a woman trying to figure out her life. She was an entrepreneur and closed her company. She moved to SF to work at Google and run the Ad Sense division. She is in bad male relationships and needs to figure out why so she can get in a good one. There are a lot of thoughts bouncing around her head in regards to her personal struggles. Truly enjoyable well written insightful book.

  • Jhumpa Lahiri: The Lowland

    Jhumpa Lahiri: The Lowland
    I had read both the Namesake and Lahiri's short stories and I felt both of those books were so much better than the Lowland. There was not on character I liked. None of them lived in the future or the present they all lived in the past. Their lives were just utterly depressing. Also the book was way too long. It is certainly a saga about the turmoil in Calcutta in the 60's and the havoc it wreaked on one family in the post. Perhaps if they all had sought therapy then their lives would have been happier. Would not recommend.

  • Liane Moriarty: The Husband's Secret

    Liane Moriarty: The Husband's Secret
    This is a great book for vacation reading. I read it in a day. Engaging characters who are living real lives and each come with their own baggage. I won't give away the premise of the book but I really enjoyed it.

  • Kate Atkinson: Life After Life: A Novel

    Kate Atkinson: Life After Life: A Novel
    I have read most of Atkinson's books. This was an interesting concept. The book mostly takes place during the world wars yet a bit of a challenge to read. It took me a long time to get into the book and then I decided to soldier through. Many of the chapters are essentially redo's of the characters life so that in one chapter they end up dying where in another chapter they continue to live due to a few shifts that take place. Each small decision you make has to do with the life you end lead. Interesting but did not love the book as much as I wanted to.